APPOINTMENTS
Due to COVID-19 The Russell Clinic is reducing face-to-face contact as much as possible.
Please use our online booking system to book for a Telehealth consult.
If the doctor is showing no availability online, please call the clinic on 8278 1111 as other times may be available.
Medicare eligibility for bulk billed Telehealth services has changed. If you have not been seen face-to-face in the practice in the past 12 months you will not be eligible to be bulk billed. Please speak to our friendly staff for more information and fees.
Please use our online booking system to book for a Telehealth consult.
If the doctor is showing no availability online, please call the clinic on 8278 1111 as other times may be available.
Medicare eligibility for bulk billed Telehealth services has changed. If you have not been seen face-to-face in the practice in the past 12 months you will not be eligible to be bulk billed. Please speak to our friendly staff for more information and fees.
APPOINTMENT POLICY
Our practice is run on an appointment system. Appointments are usually for 15 minutes with some shorter times available and longer bookings available by request. The doctors constantly strive to run on time but the nature of general practice makes this difficult.
If you have several problems or require a check-up please ask for a longer appointment. In this way your problems can be dealt with satisfactorily without running over time.
If a medical examination for Life Insurance, Superannuation, Bus Driver’s License or CAMS medical is required please inform the receptionist when booking the appointment.
We are currently running GP/Nurse led clinic's for immunisations, dressings, INR's and vaccinations.
If you have several problems or require a check-up please ask for a longer appointment. In this way your problems can be dealt with satisfactorily without running over time.
If a medical examination for Life Insurance, Superannuation, Bus Driver’s License or CAMS medical is required please inform the receptionist when booking the appointment.
We are currently running GP/Nurse led clinic's for immunisations, dressings, INR's and vaccinations.
CANCELLATIONS
Please notify the reception staff if you are unable to attend your appointment. Due to the high demand for appointments, a non-attendance fee of $25.00 will be charged if appointments are missed without at least 2 hours prior notice. Care plan appointments require 24 hours notice.
ACCIDENTS
Please telephone the surgery first if possible and we will discuss what action to take. Urgent problems will be managed promptly. Extreme cases such as chest pain should be managed by calling an ambulance on 000.
AFTER HOURS SERVICE
Medical treatment after hours is the National Home Doctor Service Ph: 8130 3324
HOME VISITS
If illness prevents you attending the surgery, arrangements can be made for you to be seen at home via alternate channels. Please discuss this with our receptionist.
FEES
All consultations are billed at the doctors discretion.
Our fees are set between those recommended by Medicare and those recommended by the AMA.
Full payment of account will be required on the day of consultation.
Concession cardholders and children under 16 are currently being bulk billed, except for minor surgical procedures and after hours consultations.
EFTPOS facilities are available and all major credit cards are accepted.
We are on HIC online, so accounts are directly processed through this system.
A non-attendance fee of $25 will be charged if not notified.
Consultations after 6.30 pm on weekdays and all appointments on Saturday are deemed after hours and different fees may apply.
Our fees are set between those recommended by Medicare and those recommended by the AMA.
Full payment of account will be required on the day of consultation.
Concession cardholders and children under 16 are currently being bulk billed, except for minor surgical procedures and after hours consultations.
EFTPOS facilities are available and all major credit cards are accepted.
We are on HIC online, so accounts are directly processed through this system.
A non-attendance fee of $25 will be charged if not notified.
Consultations after 6.30 pm on weekdays and all appointments on Saturday are deemed after hours and different fees may apply.